AI Routing API

Route Tickets via API

Integrate intelligent ticket routing into your application. Automatically route to the right team.

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API Features

Smart Classification

Understand ticket content automatically.

Priority Detection

Flag urgent issues for immediate attention.

Team Matching

Match to agents with right expertise.

SLA Tracking

Monitor routing time and accuracy.

API Documentation

// Route ticket with WorkChi AI Gateway
const response = await fetch('https://api.workchi.ai/v1/chat/completions', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
    model: 'claude-sonnet-4',
    messages: [
      { role: 'system', content: 'Route this ticket to the appropriate team. Respond with: billing, technical, general, or escalation.' },
      { role: 'user', content: 'I was charged twice for my subscription this month. Please refund the duplicate charge.' }
    ],
    max_tokens: 20,
    temperature: 0.1,
  }),
});
https://api.workchi.ai/v1

See Model Performance

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See Business Workflow

Learn how teams use AI for ticket routing. See benefits and automation strategies.

View Use Case

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